{"title":"Refund and Exchange","description":"\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eAt Urban Roots Florida, we take pride in providing fresh, high-quality produce and products delivered right to your door. Because our items are fresh food products, we have a few guidelines for refunds and exchanges.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003eFresh Produce Guarantee\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe carefully inspect all orders before delivery. If you receive an item that is damaged, spoiled, missing, or not up to our quality standards, please contact us within \u003c\/span\u003e\u003cstrong\u003e\u003cspan\u003e24 hours of delivery\u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003e with your order number and a photo of the item(s).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eWe will review your request and, if approved, provide one of the following:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eA replacement item on your next delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA refund or store credit for the affected item(s)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cspan\u003eRefund Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eRefunds may be issued for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eSpoiled or damaged produce upon delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIncorrect items received\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eMissing items from your order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eRefunds are not available for:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eChange of mind after delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIncorrect storage of produce after delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eNormal variations in size, color, or appearance of fresh produce\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eApproved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003eExchange Policy\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eDue to the perishable nature of fresh food, we do not accept traditional returns or exchanges. However, we are happy to replace any item that arrives damaged, spoiled, or incorrect when reported within 24 hours of delivery.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003eOrder Changes \u0026amp; Cancellations\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOrder changes or cancellations must be requested before your order has been prepared or delivered. Once an order has been packed, changes may not be possible.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2\u003e\u003cspan\u003eContact Us\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eIf you have an issue with your order, please contact us as soon as possible. We are committed to making it right and ensuring you receive fresh, quality products every time.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThank you for choosing Urban Roots Florida!\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/www.urbanrootsflorida.com\/collections\/refund-and-exchange.oembed","provider":"Urban Roots Florida","version":"1.0","type":"link"}